Hotel Policies

Check in

To check in guests are required to provide:
A VALID IDENTIFICATION DOCUMENT
(Passport, Identity Card or Driving License)
The hotel reserves the right to refuse accommodation to anyone who is unwilling or unable to provide the above items.

Check in/out time
Check-in: from 13.00 hrs onwards.
If you arrive earlier, you will be checked in as soon as your room is available. Or you may also leave your luggage at the reception, relax with coffee/tea, use the computer until your room is available
Check Out: before 12.00 hrs.
Late check-outs are strictly subject to Hotel availability (an additional charge will apply).
From 12:00 to 18:00, one half-night price is charged
After 18:00 onward, on night price is charged

Buffet Breakfast
Breakfast includes the room rate.
Breakfast is served from 7:00 am to 10.00 am at our indoor restaurant.
Earlier breakfast may be served by request.

Payment
We accept the following types of payment:
Cash and all major Credit & Debit Cards (Visa, Master Card, American Express).
All Cards transactions are subject to a 3% banking surcharge

Smoking
The hotel has only non-smoking rooms.
The hotel has a guest smoking area

Extra Guests
No no-registered guests are allowed in the hotel after 23.00hrs

Pets
Sorry, we do not allow pets.

While you can book room through a travel website, you can often find the best and most current rates by booking directly through our website. We always guarantee rooms for your direct reservation

Hotel Services

  • A restaurant with buffet breakfast.
  • Breakfast included in the room rate.
  • 24 hour front desk
  • Daily housekeeping included in the room rate
  • Private bathroom with bathtub for each room
  • Information for trips in and around Hanoi, including tickets and advice about local events.
  • With a lift (elevator), balcony rooms and off-street rooms.
  • Free Wifi in all rooms, free internet access at hotel's reception area.
  • Free Airport Pickup for 5 night-stay(only direct bookings via our hotel website)

Trung Nam Hai Hotel

Add: 27 Phu Doan, Hoan Kiem, Hanoi
Tele:
(84-4) 3928 8228
Fax: (84-4) 3928 8268
Email:
booking@trungnamhaihotel.com

Vietface Hotel

Add: 14 Chan Cam, Hoan Kiem, Hanoi
Tele:
(84-4) 3928 9868
Fax:
(84-4) 3928 9869 Email: sales@trungnamhaihotel.com